Frequently Asked Questions
What happens if a performance is cancelled due to bad weather?
Our outdoor performances are subject to cancellation in the case of bad weather.
To check whether a performance has been cancelled, Please click here or ring 0141 334 9016 after 6.45 pm. when there will be an answer phone message regarding the weather. Please see our refund policy below for details of what to do in the event of a cancellation. (Please note that we attempt to make a full decision by 6.45p.m. but in the event of changeable weather conditions, we may delay our decision slightly. We understand this may not suit all audiences, particularly those travelling from a distance, but is designed to give every performance the best chance of proceeding. On any night of performance, even if cancelled, our box office is open in the Kibble Palace Glasshouse where our staff can answer any questions)
What is your Refund Policy?
Should Bard in the Botanics be forced to cancel any performance due to inclement weather, audiences may refund their ticket at the box office from which it was originally purchased. Alternatively, tickets can be exchanged for another date during the run of that production (subject to availability). (Please note that our onsite box office cannot deal with refunds – prebooked tickets can only be refunded or exchanged from the original point of sale)
This refund policy only applies if performances are cancelled before the advertised starting time or within the first hour of the performance. Please note that booking fees are non-refundable – we can only refund the cost of the ticket price.
Refunds for tickets booked at the Citizens Theatre will only be made on return of the original tickets (which can be posted or returned in person).
All requests for ticket refunds in 2016 must be made before Monday 10th August.
What do I need to bring?
Please note that seating is not provided for our outdoor performances although a number of stools will be available for hire on the night of performance. Seating is provided for performances in the Kibble Palace Glasshouse.
Scottish weather can be unpredictable so bring appropriate clothing for an outdoor performance (even the warmest day cools down as evening progresses) and remember that midges can be a pain so come prepared.
Please feel free to bring a picnic along to enjoy – just please remember to dispose of any rubbish safely.
Can I bring along my dog?
(Well behaved) dogs are more than welcome to come along with their owners to our outdoor performances.
Unfortunately for a number of reasons outside of our control, dogs are not allowed within the Kibble Palace (with the exception of assistance dogs).
How do I get there?
All this year’s productions take place within the main Botanic Gardens. The Botanic Gardens are situated at the corner of Great Western Road and Queen Margaret Drive, at the top of Byres Road.
To get to the gardens:
By bus: The numbers 8,18, 20, 66, 89 and 90 all stop near the Botanic Gardens at regular intervals. Please check times with your local transportation offices.
By Subway: Hillhead subway is the nearest stop, just a few blocks away on Byres Road. Please note that the subway will be closed from Saturday 2nd July – Sunday 31st July and a replacement bus service will be in operation. For further details please visit the SPT website.
By car: There is no parking in the gardens but unrestricted parking is available nearby.